1. About these terms
Reten is provided by COSYPIXEL (“we,” “us,” or “our”). These terms govern your use of the Reten app, its related services, and reten.cosypixel.net. By using Reten, you agree to these terms. If you do not agree, please do not use the service.
Reten helps you remember long-term intentions through AI-generated encouragement, notifications, and Home Screen widgets. It does not track whether you achieve a goal or require you to report progress.
For an app downloaded from the App Store, Apple’s Standard End User License Agreement also applies unless a separate app license is provided. These terms cover our service and supplement that license.
2. Who can use Reten
You must be at least 14 years old to use Reten, or meet a higher minimum age if required by the law where you live. If you are not old enough to enter into these terms on your own, you must have permission from a parent or legal guardian.
3. Your account
You can start as a guest or use Sign in with Apple. Guest use still creates an account and stores app data on our servers. Connecting an Apple account allows you to restore saved intentions and messages on a replacement device. Guest access may be lost if you remove the app or change devices without connecting an Apple account.
Reten is designed for one active device per account. Keep your device and Apple account secure, and contact us if you believe someone else has accessed your Reten account without permission.
4. AI-generated messages
Messages are generated automatically based on your intention and related context. They may be inaccurate, repetitive, unsuitable, or miss what you meant. Use your own judgment about whether a message is helpful.
Reten provides general encouragement, not medical, mental health, legal, financial, or other professional advice. It is not an emergency service, and we do not monitor intentions or messages to identify people who need urgent help. Do not rely on Reten for safety-critical reminders or decisions.
We do not promise a particular outcome, improvement, or result from using Reten. Messages may be similar to content generated for other people.
5. Notifications and availability
You choose the notification frequency and allowed hours for each intention. You can change these settings, pause an intention, or turn off notifications in your device settings.
Delivery depends on your permissions, device settings, network connection, Apple’s notification service, and our service providers. Messages may arrive late or not arrive at all. Widgets may take time to refresh.
We may update features or temporarily interrupt the service for maintenance, security, or technical reasons. If we discontinue a substantial part of the service, we will give reasonable advance notice where practicable.
6. Your content and privacy
You retain any rights you have in the intentions and other content you submit. You give us permission to store, process, and send that content to the service providers needed to operate Reten, including generating and delivering messages. This permission is limited to providing and maintaining the service and handling data as described in our Privacy Policy.
Only submit content you have the right to share. Avoid including sensitive information or someone else’s private information in an intention. The Reten app, website, branding, and original design remain the property of COSYPIXEL or their respective owners.
7. Using Reten responsibly
Do not use Reten to break the law, infringe another person’s rights, or generate abusive or harmful content. Do not attempt to access another account, bypass security or usage limits, interfere with the service, or extract credentials or private data.
8. Ending your use of Reten
You can stop using Reten at any time. If you use Sign in with Apple, you can delete your account through the Account section in the app’s settings. Guest users can contact us for help with account deletion. Removing the app or signing out does not, by itself, delete server-side data. Our Privacy Policy explains deletion and retention.
We may restrict or suspend access when reasonably necessary to address a serious breach of these terms, protect the service or other people, or comply with law. Where appropriate, we will explain the reason and provide a way to contact us about the decision.
9. Our responsibility to you
We aim to provide Reten with reasonable care, but cannot guarantee uninterrupted availability, error-free operation, or that every generated message will suit you. To the extent permitted by law, we do not provide additional warranties beyond those stated in these terms.
To the extent permitted by law, we are not responsible for losses that could not reasonably have been foreseen, or for business losses arising from personal use of Reten. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or takes away your mandatory consumer rights.
10. Changes and contact
We may update these terms as Reten or applicable requirements change. We will update the date above and provide notice of material changes through the app or website before they take effect, where required. If a change requires your agreement, we will ask for it.
For questions, support, or concerns about these terms, contact COSYPIXEL at support@cosypixel.net.